Last updated: 04/10/25
At Easy Green Energy Ltd, we are committed to delivering high-quality renewable energy
installations and excellent customer service. If something goes wrong, we want to know so we can
put it right.

1. How to Make a Complaint
You can raise a complaint in the following ways:
■ Email: info@easygreenenergy.com
■ Phone: [Insert Contact Number]

2. Our Process
• Step 1: Acknowledgement – We will acknowledge your complaint within 2 working days.
• Step 2: Investigation – A member of our management team will review the issue.
• Step 3: Response – We aim to provide a full written response within 10 working days. If we need
more time, we will update you.
• Step 4: Resolution – We will propose a solution, which may include corrective works, replacement,
or other appropriate action.

3. Escalation
If you are not satisfied with our response, you can escalate your complaint to:
• Citizens Advice – www.citizensadvice.org.uk
• Trading Standards – via your local authority
• Alternative Dispute Resolution (ADR) services, where appropriate

4. Continuous Improvement
All complaints are recorded and reviewed to help us improve our services.